HOW TO ORDER:
You can either jump right in and purchase the appropriate Deposit Listing on Etsy or you can send us a message to talk about options. The fastest way to get in touch with us is via Etsy or Facebook.
Emails can take a little longer for us to respond to.
ABOUT CUSTOM ORDERS:
A non-refundable $50-75 deposit is required at the time of purchase, to secure your place in line on our waiting list and cover material costs in the event that you do not follow through on the final purchase of your extensions. If your order totals less than $50, we do ask for the entirety upfront.
Upon completion of your extensions (which depending on our current wait time can some times exceed several months, please make sure you've checked the current turnaround!) we will contact you with detailed photos of the finished product. At this time, you are expected to either complete payment or inform us that you are no longer able/willing to purchase the kit within 7 days. As we occasionally run ahead of schedule, we are definitely flexible provided you communicate the need for an extension on this expectancy.
After this period has passed, if you have not followed through on payment we will issue ONE reminder via email. If we don't hear from you, your order will be canceled and your kit will be put up for resale.
PAYMENT PLANS: If you need more time or would like to span payments out past the typical two outlined above, please contact us to write up an official contract agreement. Please note: when making multiple payments, each additional payment will become non-refundable as it is cleared. Since this is such a small operation, it's just too much to try and keep track of more than two payments per order. We apologize for any inconvenience!
TURNAROUND TIMES: Can usually be found posted in our Etsy storefront. Occasionally orders are placed so rapidly that it can be hard to keep up on in real time. Please feel free to contact us for an estimate on when you may be able to expect your extensions. If you want to go ahead and purchase a deposit listing, we will certainly honor you with a refund should you decide the turnaround does not fit your schedule.
Domestic (USA) Orders are shipped out via USPS Priority by default.
International Orders are shipped out via USPS First Class by default.
If you desire a different option, please feel free to discuss.
We are happy to give you a shipping quote based on the size and weight of your order ahead of time!
Please note we are not responsible for losses or damages that may occur during shipping. Every package within the US is sent out with Delivery Confirmation, and insurance can always be arranged upon request. International customers are responsible for any potential customs fees. It doesn't happen often, but it does happen. Please prepare yourself accordingly.
.::ALL HAIR EXTENSION SALES ARE FINAL::..
In compliance with state and federal laws Imp And Petal does not accept ANY returns on hair extensions. Any and all questions are warmly welcomed beforehand, so kindly make use of the many ways there are to contact us! Extra photos of any item are gladly taken to ensure your complete satisfaction before shipment. We apologize for any inconvenience, but this is a legitimate health/sanitation concern and we do not wish to take any chances.
We have never experienced ANY discontent from previous clients with the quality of our work, and have never had a refund requested of us after shipment of any item since opening in 2009. If an issue such as this arises, please contact us immediately with photographic evidence of the issue and we will gladly work with you to correct any fault on our behalf.
CREATIVE FREEDOM DISCLAIMER:
(From Kristina Smith, our primary owner and Master Dread Maker)
I've been doing this synth dread thing for quite a while. Long enough to know that the best finished pieces and most extraordinary kits are those that fuel my passion, spark my creativity, and whisk me away to a world of swirling colors and textures. I prefer things not to be completely uniform. Cohesive, yes, but there will be a margin of difference between lengths and widths. Almost every single kit I put out has one single dread that's longer than all the rest. I stopped obsessing over it, and eventually started getting feedback that these ended up being the wearer's favorite, or "lucky" dreads. I LOVE artistic freedom, and if you're willing to take a leap of faith I often give small discounts on kits that allow for my own interpretation or strike a particular chord with me. If you're looking for perfectly uniform, streamlined "perfection", I'm probably not your girl. There are a handful of amazing dread artists that specialize in such things and I would be happy to send you their way.
If, however, you prefer to walk on the wild side and would like something truly unique and infused with a deep love and passion for the craft, then I would be honored if you would give me the opportunity to make you something special!
Thank you so much for taking your time to be here and support what we're doing.
~Imp And Petal